Refund policy

Last updated: 5 September 2026

At Renzyo, we want you to be fully satisfied with your purchase. This policy explains the terms for returns and refunds on orders placed through our store.

1. Eligibility for Returns

We accept returns only in the following cases:

• The product arrived with a manufacturing defect;
• The product was damaged during shipping;
• You received the wrong item, different from what was ordered.

We do not accept returns for buyer's remorse, sizing/color issues unrelated to a defect, or general dissatisfaction, unless required by local consumer protection law in the customer's country.

2. Request Deadline

Customers have up to 7 calendar days after delivery to report an issue, including photos or a video showing the defect or damage.

3. How to Request a Return

To start a request, email us at support@renzyo.com with:

• Your order number;
• A description of the issue;
• Photos or video of the item received.

Our team will review the request within 2-5 business days and follow up with next steps.

4. Refunds

Once a request is reviewed and approved, refunds are processed as follows:

• Full or partial refund issued to the original payment method;
• Processing time: 5-15 business days, which may vary depending on the customer's bank or card issuer;
• In some cases, a replacement item may be offered instead of a refund, by mutual agreement with the customer.

5. Non-Returnable Items

Items showing signs of use, misuse, or damage caused by the customer after delivery are not eligible for return or refund.

6. Contact Us

Questions about this policy can be sent to support@renzyo.com