Shipping policy
Last updated: September 5, 2026
At Renzyo, we work with international suppliers and shipping partners to deliver your order wherever you are. Please read below for details on our shipping process.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been processed.
2. Shipping Time
Since we ship internationally, estimated delivery times are:
- 7–15 business days, depending on your location and local customs processing.
Please note that delivery estimates are not guaranteed and may be affected by customs, holidays, weather, or carrier delays beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order details. Any applicable promotions (e.g. free shipping) will be reflected before payment.
4. Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information.
5. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
6. Delayed or Lost Packages
If your order hasn't arrived within the estimated timeframe, please contact us at support@renzyo.com before filing a claim, so we can investigate with the carrier.
7. Incorrect Shipping Information
Renzyo is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer at checkout. Please double-check your address before placing an order.
8. Contact Us
For any shipping-related questions, reach out to support@renzyo.com.